Burvill House Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

A chaperone provides a safeguard for a patient against humiliation, pain or distress during an examination and protects against verbal, physical, sexual or other abuse for both patient and clinician.

A chaperone can be requested and several trained staff are available. Friends or family can accompany you but the clinician has the right to request a chaperone, if they feel it necessary. It may, on rare occasions, be necessary to cancel and reschedule the appointment if no trained chaperones are available.

COMPLAINTS

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact Mr Duncan Ferguson, our Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Burvill House Surgery
52/54 Dellfield Road
Hatfield
Herts
AL10 8HP
Telephone: 01707 269 091

ZERO TOLERANCE

Under no circumstances will the Partners of the Practice accept any aggression or violence against our staff or other persons, who may be on the premises. The Partners reserve the right to review a patient's registration if any event appertaining to violence or aggression occurs. All events are recorded. The Partners will have no hesitation in informing the Police if necessary.

CHAPERONE POLICY